NAMI Santa Clara County is Hiring!

Open Job Positions:


Job Purpose

The Community Education Manager oversees the coordination and administration of all aspects of NAMI-Santa Clara County’s community education programs—“Ending the Silence,” “In Our Own Voice,” and “Presentation for Professionals”—including planning, outreach, organizing, staffing, managing and leading program activities.

  • Ending the Silence (ETS) is a free presentation for middle schools and high schools, to show the reality of living with a mental health condition. ETS has presentations for three audiences: students, school staff, and parents/caregivers. During the presentations, a young adult living with mental illness and a family member tell their stories about mental health challenges, including what hurt and what helped.
  • In Our Own Voice (IOOV) is a free presentation led by a team of two trained presenters who are living in recovery from mental illness. The IOOV presentation includes stories, videos and discussion, to provide a more accurate view of a stigmatized and misunderstood experience, and an opportunity to ask questions in a safe and friendly environment.
  • Presentation for Professionals provides a brief introduction to the topics of mental health, mental illness, stigma, and how to reduce stigma and create a more accepting and inclusive environment.

The Community Education Manager is responsible managing all community presentations, and for outreach and marketing of presentations in the community. All presenters will report to the Community Education Manager.

Primary Duties and Responsibilities

The Community Education Manager performs a wide range of duties including but not limited to the following:

Plan/Organize/Manage the Program

  • Recruit, interview, and qualify all potential presenters.
  • Train, supervise, and evaluate all staff presenting community education programs.
  • Schedule presentations.
  • Confirm availability of presenters.
  • Prepare all materials for presentations.
  • Manage staff and engagements.
  • Ensure timesheets and expense reports are accurate and on time.


The Community Education Manager will reach out to and make contact with schools, government agencies, private sector businesses, and nonprofit organizations to encourage them to offer a community education presentation.

Upon Program Completion

  • Write a compilation of responses from the evaluations and scan evaluations into the computer.
  • Provide required information to have invoices generated and submitted to the NAMI according to the established timelines.
  • Provide required information within designated deadline to NAMI.

Control the program

  • Develop a yearly program calendar.
  • Collect and maintain a database with detailed information about the presentations for NAMI records, and for use for future grants.
  • Maintain current presenter list including substitutes.
  • Maintain, update, and enhance all program materials (hard and electronic).
  • Review extra handouts for dated material.
  • Ensure program activities operate within the policies and procedures of the organization.
  • Report evaluation findings to the Executive Director and recommend changes to enhance the program, as appropriate.



  • Completion of NAMI Education course
  • Completion of training for ETS, IOOV, and other community education presentation(s)
  • AA or equivalent work experience

Knowledge, skills and abilities

  • Strong communication and organizational skills
  • Strong presentation/PowerPoint skills
  • Ability to multi-task in a face-paced environment
  • Knowledge of client groups and/or issues related to the program area

 Proficiency in the use of computers for:

  • Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook)
  • Simple accounting
  • E-mail
  • Internet

Personal characteristics

The Community Education Manager should demonstrate competence in some or all of the following:

  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the program.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Ongoing outreach to the community to bring the Ending the Silence program to the overall community.


  • Experience working in a nonprofit organization or through work/life experience; has knowledge about severe and persistent mental illness and passion for the work of NAMI-Santa Clara County.

Job Type: Full time

Application Deadline: April 30, 2019


Job Description:

Peer Pals are persons who have experienced their own major mental illnesses, but have achieved a substantial degree of personal well-being and stability. Serving as a friend and mentor, each Pal must have a strong desire to help others and be willing to be assigned for six months to someone who is in the beginning stages of his or her recovery. Pals will receive ongoing training and supervision by the PeerPal Advisor for the duration of the assignment. Pals work four hours per week and are paid $11.25 per hour.

  • Education: Completion of the NAMI Peer-to-Peer Education Course, or equivalent mentor certification
  • Knowledge of client groups and/or issues related to the program area

Job Type: Part-time

To be considered for a PeerPal position please email the PeerPals coordinator for more information.