– Warmline Assistant – AM Shift –
Under supervision by a Warmline Manager or Assistant Manager, the Warmline Assistant works 4 hours per day on the NAMI SCCo (Santa Clara County) Warmline Help Desk. Drawing on their lived experience with mental health challenges, they respond to the Warmline by offering support, understanding and information about NAMI programs and other resources.
About the NAMI SCCo Warmline Help Desk
The Warmline Help Desk is often the first contact people have with NAMI Santa Clara County, and is thus considered a critical service for the organization. The Warmline team offers support, compassionate listening, and resource information to people affected by mental illness. Mental health consumers, families and friends may visit, call or email the Warmline during NAMI SCCo office hours (currently, Monday – Friday, 10 am – 6 pm). There are two Warmline shifts: AMs (10 am – 2 pm) and PMs (2 pm – 6 pm). Each shift is staffed on workdays by two Warmline workers and by a Warmline Manager or Assistant Manager.
Currently, the Warmline is seeking to fill two AM Warmline Assistant positions:
- Warmline Assistant AMs, 5 Days/Week: Monday through Friday from 10 am – 2 pm (20 hours a week) or…
- Warmline Assistant AMs, 3 Days/Week: Three weekdays to be determined from 10 am – 2 pm (12 hours a week)
Duties and Responsibilities
The Warmline Assistant performs a wide range of duties including but not limited to the following:
- Serves as a Warmline Help Desk support person, responding to information, support and referral requests from consumers, family members and friends
- Responds to Warmline clients in person, or via phone or email
- Documents all Warmline contacts by entering information in a Warmline database
- AA degree and/or equivalent experience.
Knowledge, skills, and abilities
- (Required) “Lived experience” with mental illness, meaning that you have dealt with mental illness in yourself, or in a loved one
- (Required) Graduation from a NAMI education course (Peer to Peer, Family to Family, or NAMI Basics)
- Familiarity with NAMI SCCo programs and mission
- Understanding of consumer and family/friends mental health support needs
- Basic knowledge of Santa Clara County mental health services and resources
- Willingness and motivation to learn about a wide variety of mental health and related community services, resources and processes
- Ability to take direction and feedback from supervisor, and to work collaboratively with other staff and volunteers
- Good people and communication skills, including ability to:
- Use active listening to convey empathy and gather information
- Treat others with understanding, compassion and respect
- Remain calm and patient while responding to people in emotional crisis (with backup support from a shift supervisor)
- Experience using computers and the following tools:
- Internet browsers
- Microsoft Office
- (Desirable) Knowledge of and experience with the NAMI Warmline Help Desk, or other community support line or service
- (Desirable) Bi-lingual or Multi-Lingual
Job Type: Part-time (4 hours per day; 12 or 20 hours per week)
Deadline to apply: Monday, October 1, 2018 by 1:00 pm
For more information, contact email@example.com
(Posted 9/10/2018; Updated 9/10/2018)
– Peer Pal –
Peer Pals are persons who have experienced their own major mental illnesses, but have achieved a substantial degree of personal well-being and stability. Serving as a friend and mentor, each Pal must have a strong desire to help others and be willing to be assigned for six months to someone who is in the beginning stages of his or her recovery. Pals will receive ongoing training and supervision by the PeerPal Advisor for the duration of the assignment. Pals work four hours per week and are paid $11.25 per hour.
- Education: Completion of the NAMI Peer-to-Peer Education Course, or equivalent mentor certification
- Knowledge of client groups and/or issues related to the program area
Job Type: Part-time
To be considered for a PeerPal position please email the PeerPals coordinator for more information.