Job Purpose

The Community Peer Program Administrator oversees the administration and coordination of all aspects of NAMI-Santa Clara County’s Community Peer Program. The CPP (Community Peer Program) Administrator should have strong leadership, public speaking, and administrative skills. This position reports to the CPP Program Manager.

Primary Duties and Responsibilities

The Program Administrator for the Community Peer Mentor Program is responsible for program administration and oversight, with primary duties and responsibilities including:

  • Supervising the Peer Program and providing guidance to the Peers.
  • Compiling and reporting all necessary data in Salesforce for grant purposes.
  • Analyzing collected data and implementing appropriate changes to the program.
  • Administrating the recruitment process for potential Peers and overseeing the application and interview procedures.
  • Ensuring that all Peers complete the Peer-to-Peer Recovery Education Course before hiring.
  • Providing ongoing supervision, support, and training to the Peer Mentors, including required CPP trainings for mentors.
  • Managing the collection, review, and approval of Peers’ biweekly timecards.
  • Organizing and attending weekly meetings with Peers.
  • Preparing a monthly report for the NAMI Board.
  • Engaging in public speaking and outreach efforts to promote the program.
  • Assessing whether the program is meeting its goals and objectives and reporting to the Program manager.
  • Addressing low satisfaction levels reported by participants by devising strategies to improve effectiveness, such as organizing training workshops for mentors to receive additional training.



  • Completion of NAMI-SCC Education Course
  • Counseling or related field
  • AA or equivalent work experience

Knowledge, skills, and abilities

  • Knowledge of family and consumer issues relating to mental illnesses
  • Strong Communication and organizational skills
  • Ability to multi-task in a fast-paced environment

Proficiency in the use of computers for

  • Microsoft Office 2016
  • Simple Accounting
  • E-mail
  • Internet

Personal characteristics

The Community Peer Program Administrator should demonstrate competence in the following:

  • Build Relationships: Establish and maintain positive working relationships with others, internally and externally, to achieve the organization’s goals.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the program.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results in the organization’s best interest.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Solving Problems: Assess problem situations to identify causes, gather and process relevant information, generate viable solutions, and make recommendations and/or resolve the problem.


  • Experience working in a nonprofit organization or through work/life experience; has knowledge about severe and persistent mental illness and passion for the work of NAMI-Santa Clara County.
  • Having lived experience who has a strong desire to help others in their recovery process and have a background in counseling, or a related field, in order to support and supervise the mentors in their work will be a plus.

Hours per week: 30 hours

Pay range is based on experience: $20 – $23 per Hour

How to Apply

Deadline to apply is August 25, 2023.

Please send your resume to