Crisis/Emergency Support 
If you are experiencing a MENTAL HEALTH EMERGENCY or are in an immediate danger to self or others, CALL 9-1-1 and ASK for a CIT officer (Crisis Intervention Team)
Mobile Crisis Response Team
1-800-704-0900 Press 2
Santa Clara County Suicide & Crisis Hotline
1-855-278-4204
National Suicide Prevention Helpline
1-800-273-8255
Crisis Text Line
Text RENEW to 741741
Navigating Mental Health Emergency Resource Guide
When mental illness is present, the potential for crisis is never far from mind. Crisis episodes related to mental illness can feel incredibly overwhelming. There’s the initial shock, followed by a flood of questions—the most prominent of which is: “What can we do?” Download this resource guide to learn how to navigate the mental health systems and find help. It has information on
- Warning signs of a mental health emergency
- What to do in a mental health crisis
- What to expect from mental health treatment
- Other types of crises (family member missing or arrested)
- Preparing for a crisis: crisis planning and portable treatment record (such as the AB1424)
Useful Documents
What to expect when you call 9-1-1 – Use this checklist when calling 9-1-1 during a mental health crisis.
Family Inputs for 5150 crisis– Group wisdom of NAMI families living in Santa Clara County. What to do before, during and after a mental health crisis.
Local Emergency Numbers (open 24 hours/7 days)
Santa Clara County Suicide and Crises Services:
1-855-278-4204 (24×7 Toll Free Hotline)
1-855-278-4204 (24×7 Toll Free Hotline)
Santa Clara County Mental Health Services Call Center 1-800-704-0900
They are open 24/7 and able to provide crisis intervention in an acute behavioral health crisis to stabilize and connect them to appropriate services.
Choose
Option #1 for Suicide and Crisis Hotline (24/7)
Option #2 for Mobile Crisis Response Team
Mobile Crisis Response Team is only available Mon-Fri 8 am – 8 pm. Crisis assessment and intervention over telephone available 24/7.
Mental Health Urgent Psychiatric Care (MHUC) 408-885-7855
871 Enborg Court,Unit 100, San Jose, CA 95128
Walk-in crisis clinic, with a psychiatrist on duty, seven days a week for those seeking voluntary services. They are open daily 8 am -10 pm including holidays. For After Hours (10 pm – 8 am), use MHUC entrance to access EPS for psychiatric emergency services.
Valley Medical Center Emergency Psychiatric Services (EPS) 408-885-6100
820 Enborg Court, San Jose, 95128
Uplift Child/Adolescent Mobile Crisis Program* 408-379-9085 After hours/weekends: 1-877-412-7474
Try to avoid calling 9-1-1 if possible. Please call 9-1-1 if you are worried about anyone’s safety and request for CIT Police Officer. *Crisis Intervention Team (CIT) Police Officers are specially trained officers who have received 40-hr training in mental health crisis de-escalation.
Police EMERGENCY: Call 911 and request a CIT* Police Officer to come to the scene/address
Poison Control 800-222-1222
Local Non-Emergency Crisis Assistance
* Indicates 24 hour line
Momentum Crisis Stabilization Unit (CSU): Ph. 408-838-0560 x1
101 Jose Figueres Ave, Suite 50, San Jose, CA 95116
This is a voluntary inpatient option for someone experiencing behavioral crisis where they can stay for 24 hours. This facility has a registered nurse, clinicians and peer navigators. They provide services such as screening, assessment, treatment plans, brief therapy, peer support, to people and families, to stabilize a crisis. You can self-refer. Eligible for people on Medi-Cal or are uninsured. Open 24/7. For the brochure, click HERE
Blackbird House: Ph. 1-408-292-2777 or email: BlackbirdHouse@fcservices.org
A peer-run respite home for adults. Blackbird Peer Respite is a voluntary, short-term, peer-run service that provides non-clinical crisis support to help people find new understanding and ways to move forward with their recovery. Guests can stay for up to 14 days. For more information, click HERE.
Local Non-Emergency Police: Call your city’s non-emergency police department number and request a CIT* Police Officer to do a “welfare check“.
*Crisis Intervention Team (CIT) Police Officers are trained to recognize and understand the seriousness and sensitivity of the mentally ill during a crisis situation.
For San Jose: Call 311 (From Landline)/ 408-277-8900 (From Cell Phone)
NAMI Santa Clara County Helpline Help Desk 408-453-0400, option 1
(M-F 10:00 am to 6:00 pm) 1150 S. Bascom Ave., Suite 24, San Jose, CA 95128
Peer-based mental health support, education and referrals, for people with mental illness and their loved ones.
Santa Clara County Mental Health Services Call Center 1-800-704-0900 press 2
For assistance in accessing County mental health services (children and adults), and for referrals to community services. Call this number if you or your loved one is in a mental health crisis and to request a mobile crisis response team.
Santa Clara County Child Abuse Hotline(24/7)
San Jose: 408-299-2071
Palo Alto: 650-493-1186
Gilroy/Morgan Hill Area: 408-683-0601
Bill Wilson Center Youth Crisis Line (ages 7-24)* 888-247-7717
Teen Hotline (24/7) 650-579-0353
Trans Lifeline (24/7) 877-565-8860 – Crisis hotline by and for the transgender community
The Trevor Project (24/7) 866-488-7386 – Nationwide crisis and suicide prevention helpline for LGBTQ youth
San Mateo County Parent Support Line 888-220-7575 or 650-567-5437
Bill Wilson Center General Family Crisis Line (Depression, Anxiety, Grief, Loneliness, Parental Stress)
408-850-6125
Crisis Text Line – [text RENEW to 741741] Free 24/7 support from a crisis counselor
Other Local Crisis Support
Center for Living with Dying-Bill Wilson Center (Grief and Loss Support for children, adolescents, and adults) 408-243-0222
Kara (Grief Support for children, teens, families and adults in Palo Alto) 650-321-5272
Runaway for Support 1-800-621-4000
Rape Crisis Hotline (24/7) 408-287-3000
If your loved one is missing, information and suggestions for finding them can be found on the Locating Missing Persons page.
Community Solutions Hotline (24/7 sexual assault and domestic violence) 408-683-4118
Planned Parenthood (24/7 Birth Control, Pregnancy, Women’s Health) 408-287-7526
Anti-Hate Hotline (Discrimination and Hate Line) 408-279-0111
Victim Witness Assistance* 408-295-2656
Santa Clara County Jail Mental Health Information
If your loved one is arrested and/or held at the Santa Clara County Jail, useful contacts, information and resources are available on our Family Member Arrested page.
Local Substance Abuse Assistance
* Indicates 24 hour line
Al-Anon/Alateen Family Groups (for families & friends of alcoholics)* 408-379-1051
AA – Alcoholics Anonymous* 408-374-8511
NA – Narcotics Anonymous* 408-998-4200
Santa Clara County GATEWAY Alcohol and Drug Screening, Information and Referral (Medi-Cal or no insurance) 800-488-9919
Santa Clara County Youth (under age 21) Alcohol and Substance Abuse Services (Medi-Cal or no insurance) 408-272-6518
National Crisis Numbers
* Indicates 24 hour line
National Suicide Prevention Line Lifeline (24/7)* 800-273-TALK or 800-SUICIDE
Girls and Boys Town Hotline 800-448-3000
Institute on Aging Friendship Line (for persons over 60, or adults with disabilities) 800-971-0016
Alcohol Hotline 800-331-2900
Al-Anon for Families of Alcoholics 800-821-4357
Alcohol Treatment Referral Hotline 800-252-6465
National Council on Alcoholism and Drug Dependence Hotline 800-622-2255
National Help Line for Substance Abuse 800-262-2463
National Help Institute on Drug Abuse Hotline 800-662-4257
Cocaine Anonymous 800-347-8998
National Domestic Violence Hotline 800-799-7233
National US Child Abuse Hotline 800-422-4453