Warmline/Help Desk has trained and knowledgeable volunteers with lived experience who offer free and confidential information and support services to individuals, family and friends who have been affected by mental illness.

* NAMI-Santa Clara County (NAMI-SCC) Warmline is not a 24-hour hot line, or a chat line. See below for available hours.
* We are NOT licensed professional providers of psychiatric, medical or social services. We can direct people to these community resources.
* Santa Clara County residents (and/or their families and friends) only.

Warmline Help Desk Telephone: 1-408-453-0400, option 1

(Press #1 at any time during recorded message to reach the Warmline)

Contact the Warmline/Help Desk:

During NAMI Office Hours: Monday thru Friday 10:00 am to 6:00 pm
(Excluding holidays – see Office Closed dates on the Calendar of Events to the right of this page. When our office is closed, you can leave a voice mail or send an email, and we will return your call during our NAMI office hours.)

  • Call us at:  (408) 453-0400, option 1 (*not a 24/7 crisis line)  or
  • Visit us at: 1150 S. Bascom Ave., Suite 24, San Jose, CA 95128  (during office hours)  or
  • Email us at: info@namisantaclara.org  (Include a contact phone number if you wish us to call you back)

* Note: NAMI-SCC Warmline is for Santa Clara County residents (and/or their families and friends) only.


* If you have an emergency or crisis situation Call 9-1-1 and ask for a CIT (Crisis Intervention Team) Officer.  If you need urgent crisis support please call the Suicide & Crisis Hotline 855-278-4204, 24 hours per day, 7 days per week.

Need after hours non-emergency emotional support?

  • 7 Cups is an online 24×7 website (and also a mobile app) providing free support to people experiencing emotional distress by connecting them with non-professional listeners trained in active listening.  They also offer online professional therapists.
  • Crisis Text Line  [text NAMI to 741741] – offers free 24/7 emotional and crisis support from the NAMI National Help Desk for people dealing with a mental health issue. Text 741741 anywhere in the US to talk to a trained NAMI National support person.
  • NAMI-SCC After Hours Family Support – Family/friends of someone with a mental health issue who need support and cannot wait for normal Help Desk hours can call our After Hours Family Support line at 408-453-0400, option 4 (available Mon-Fri 6-9 pm, and Sat-Sun 12 pm – 6 pm) and leave a message.  A NAMI-SCC family member will return the call ASAP.  Note: Persons answering this line may not have access to all resources available to the NAMI-SCC Warmline, but they can offer guidance and support based on their own lived experience.

You may also find answers to many of your questions on our Help Line FAQs page:

About the Warmline/Help Desk

The purpose of the Warmline/Help Desk is to serve as a resource center for anyone seeking mental health related information or support.  This can include individuals dealing with mental illness, their families, friends and mental health professionals. You can access our Warmline by coming into our office, by calling our phone line, or by emailing us from this web site. Our Warmline team offers support, compassionate listening, and information on a multitude of mental health issues and resources, including:

  • Understanding mental illness, and its effect on individuals, families and friends.
  • Understanding the mental health laws and systems, how to obtain mental health services, and how to overcome obstacles to getting help with mental health problems
  • NAMI education classes and programs
  • Support groups for individuals and their families, offered by NAMI and other organizations
  • Information on services available from agencies within the Santa Clara County
  • Information on commonly requested community resources, including: legal services, financial assistance, housing, job training and placement, and social support and activities.

Most importantly, our Warmline/Help Desk offers nonjudgmental support to individuals and families during times of need, as well as guidance about how to start on a path of recovery. Warmline volunteers have their own lived experience and personal knowledge of the problems that individuals and families are facing. They try to offer compassion and a message of hope. Our Warmline volunteers are here to give you unconditional attention and care.

The NAMI Santa Clara County’s Warmline/Help Desk has been operating for over 25th years.  Our Warmline team addresses thousands of phone calls, walk-in visits, and email inquiries every year, and is often the entry point to other valuable NAMI programs and services. 

* Note:  NAMI does not offer professional mental health services or therapy, and our programs are not a substitute for treatment by a psychiatrist or other licensed mental health professional.  Our focus is on mental health issues and illnesses, and we generally do not address physical or developmental illnesses or disabilities (such as dementia, traumatic brain injury, learning disabilities, or autism spectrum disorders). If we lack expertise in an area of inquiry, we do try to refer people to other organizations that may better assist them. 

Warmline Frequently Used Documents

1) NAMI Welcome Packet

The documents in the NAMI Welcome Packet are helpful to anyone new to NAMI Santa Clara County and wishing to learn about our programs, services and events.

2) Current NAMI Resource Guide and Newsletter

The NAMI Resource Guide contains up-to-date information on Santa Clara County mental health and community resources (including crisis numbers, NAMI and community mental health support groups and NAMI programs.

The NAMI Newsletter contains the latest news, information and events at NAMI Santa Clara County

3) AB1424 Form:

Assembly Bill 1424 requires that all individuals making decisions about involuntary treatment consider information supplied by family members. The AB 1424 Form provides a means for family members to communicate about their relative’s mental health history to psychiatric and court authorities, who must read the information and keep a copy in a Consumer’s health or court record.

4) Conservatorship Forms:

5) WARMLINE Help Desk Information Flyer

You are welcome to view, print out and post our full page flyer describing WARMLINE Help Desk services.