Helpline has trained and knowledgeable staff with lived experience who offer free and confidential information and support services to individuals, family and friends who have been affected by mental illness.

* NAMI-Santa Clara County (NAMI-SCC) Helpline is NOT a hot line, or a chat line. See below for available hours.
* We are NOT licensed professional providers of psychiatric, medical or social services. We can direct people to these community resources.
* Santa Clara County residents (and/or their families and friends) only.

If you need immediate help in a Crisis, go to Crisis Support to find local crisis support. 


408-453-0400 option 1 

Mon – Fri (10 AM to 6 PM)

When you or your loved one is diagnosed with a mental health condition, it is normal to feel scared and lost. Please know that you are NOT alone!  Helpline is here to help you find support, resources and treatment options on your journey to wellness and recovery. 

NAMI Helpline Help Desk is a free peer-support service providing support, information, resource referrals to people living with mental health conditions, and their family members, caregivers, mental health providers and the public. Our staff answer questions, offer support and provide practical next steps from their own personal experience. 

About the Helpline

The purpose of the Helpline is to serve as a resource center for anyone seeking mental health related information or support.  This can include individuals dealing with mental illness, their families, friends and mental health professionals. Our Helpline team offers support, compassionate listening, and information on a multitude of mental health issues and resources, including:

  • Understanding mental illness, and its effect on individuals, families and friends.
  • Understanding the mental health laws and systems, how to obtain mental health services, and how to overcome obstacles to getting help with mental health problems
  • NAMI education classes and programs
  • Support groups for individuals and their families, offered by NAMI and other organizations
  • Information on services available from agencies within the Santa Clara County
  • Information on commonly requested community resources, including: legal services, financial assistance, housing, job training and placement, and social support and activities.

* Note:  NAMI does not offer professional mental health services or therapy, and our programs are not a substitute for treatment by a psychiatrist or other licensed mental health professional.  Our focus is on mental health issues and illnesses, and we generally do not address physical or developmental illnesses or disabilities (such as dementia, traumatic brain injury, learning disabilities, or autism spectrum disorders). If we lack expertise in an area of inquiry, we do try to refer people to other organizations that may better assist them

Contact the Helpline/Help Desk:

NAMI-SCC Helpline office (formerly Warmline)

NAMI Office Hours: Monday thru Friday 10:00 am to 6:00 pm
(Excluding national holidays. When our office is closed, you can leave a voice mail or send an email, and we will return your call during our NAMI office hours.)

  • Call us at:  (408) 453-0400 x 1 M-F 10am-6pm (*not a 24/7 crisis line)
  • Email us at
  • Visit us at: 1150 S. Bascom Ave., Suite 24, San Jose, CA 95128, M-F 10am-2pm
  • NAMI-SCC After Hours Family Support – Family/friends of someone with a mental health issue who need support and cannot wait for normal Help Desk hours can leave a message on the Helpline (available Mon-Fri 6-9 pm, and Sat-Sun 12 pm – 6 pm). A NAMI-SCC family member will return the call ASAP.  Note: Persons answering this line may not have access to all resources available to the NAMI-SCC Helpline, but they can offer guidance and support based on their own lived experience.


* Note: NAMI-SCC Helpline is for Santa Clara County residents (and/or their families and friends) only.

Need Immediate Help in a Crisis, go to Crisis Support to find Local Crisis Support

If there is a safety concern, please call 9-1-1 and ask for a CIT officer (Crisis Intervention Team)


Helpline Frequently Used Documents

1) NAMI Welcome Packet

The documents in the NAMI Welcome Packet are helpful to anyone new to NAMI Santa Clara County and wishing to learn about our programs, services and events.

2) Current NAMI Resource Guide and Newsletter

The NAMI Resource Guide contains up-to-date information on Santa Clara County mental health and community resources (including crisis numbers, NAMI and community mental health support groups and NAMI programs.

The NAMI Newsletter contains the latest news, information and events at NAMI Santa Clara County

3) AB1424 Form:

Assembly Bill 1424 requires that all individuals making decisions about involuntary treatment consider information supplied by family members. The AB 1424 Form provides a means for family members to communicate about their relative’s mental health history to psychiatric and court authorities, who must read the information and keep a copy in a Consumer’s health or court record.

4) Conservatorship Forms: