NAMI Santa Clara County is Hiring!

Open Job Positions:


  • This position is part-time up to 25 hours per week.
  • Position is NOT remote and must work in the office, San Jose, CA.
  • NAMI-Santa Clara County is a nonprofit.


Job Profile

The Event Coordinator will be responsible for planning, organizing, managing and coordinating all meeting events for National Alliance for Mental Illness Santa Clara County (NAMI-SCC). This will include overseeing, coordinating and implementing all aspects of NAMI-SCC’s largest marque event, NAMIWalks Silicon Valley, in accordance with the NAMI National Planning Manual.

Primary Duties and Responsibilities

The Event Coordinator performs a wide range of duties including but not limited to:

Planning and Organizing

  • Plan and organize events in accordance with financial and time restraints
  • Perform research in order to gain deep understanding of different requirements and details of each event including appropriate venues, vendors, etc.
  • Events will vary from the walk to holiday drive, lunches, celebrations, picnics, etc.
  • Be creative! NAMI-SCC is interested in creating new events to raise money and create awareness
  • Complete a Social Media Plan with a timeline for all events
  • Communicate all event details with committees and staff
  • Plan, schedule and organize time lines for all events
  • Recruit and work closely with the volunteer committee
  • Handle, coordinate and oversee all event operations
  • Track the overall event expenses on an ongoing basis
  • Carefully supervise event preparation activities
  • Offer solutions to resolve problems in a timely manner
  • Analyze and evaluate event’s results
  • Create and present reports on a regular basis

NAMIWalks Silicon Valley (Marque Event)

  • Work closely with the assigned National Walk Manager and the National NAMIWalks team
  • Responsible for procuring Sponsors for the walk
  • Develop relationships with various vendors to get in-kind sponsorships
  • Recruit and develop volunteer Team Captains for the Walk
  • Complete and submit all Walk related reports that are requested from the National NAMIWalks team
  • Coordinate all walk planning meetings and order printed materials
  • Develop a timeline of all activities for the Walk
  • Coordinate and plan the Kick Off Luncheon for Sponsors and Team Captains
  • Coordinate all mailings to Sponsors, and Team Captains
  • Coordinate all PR related to the Walk
  • Maintain complete records related to the Walk including Sponsors and Team Captains
  • Motivate Team Captains with frequent communications about fundraising and recruitment
  • Coordinate all Walk Day activities
  • Coordinate post Walk recognition program
  • Coordinate all incentive materials for Team Captains and Walkers
  • Complete a comprehensive post Walk income/expense report within 8 weeks of the Walk
  • Coordinate NAMIWalks sponsor and team captain contacts with other fundraising activities managed by staff and volunteers



  • Degree in marketing, program management or related experience
  • 3 to 5 years’ experience in a related field

Knowledge, skills and abilities

  • Experience in program management, marketing and event planning and coordination, fundraising and online fundraising
  • Passion for a nonprofit and mental illness
  • Advanced knowledge of Social Media and able to create a plan for each event
  • Portfolio of successful events and press releases
  • Sense of ownership and pride in your performance and its impact on NAMI-SCC success
  • Team player
  • Bring creativity and new ideas
  • Good time-management and organizational skills
  • Great interpersonal and communication skills

 Proficiency in the use of computers for:

  • Microsoft Office 2016
  • Simple accounting
  • Social Media
  • E-mail

Personal characteristics

Behave Ethically: Understand ethical behavior and business practices, and ensure that one’s own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization

The Event Coordinator should demonstrate competence in some or all of the following:

  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities; develop a work schedule; monitor progress towards goals; and track details, data, information and activities.
  • Plan: Determine strategies set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Hours: 25 hours a week

Please send your resume to

Volunteer Positions

NAMI Santa Clara County relies heavily on volunteers to maintain our excellent programs and services. Volunteering at NAMI Santa Clara County is an opportunity to join NAMI in creating a mental health friendly community that enables people and families impacted by mental health conditions build better lives.

* Note: Santa Clara County cannot accommodate volunteers under age 18, with the exception of certain annual community events (when supervised by a responsible adult): NAMIWalks (September), Holiday Gift Drive (mid-December), and NAMI Picnic (late July).

Website Intern

NAMI Website plays a key role in promoting NAMI Programs and services to the public. Website contains commonly used mental health resources, blogs, articles and local mental health event information in addition to encouraging community involvement via membership or donation.

Website Intern will work 10hr/week, under the supervision on Warm Line manager. They will assist the Warm Line manager to make updates on website and work with web team to ensure the website has up-to-date information.

Duties and Responsibilities

Website Intern performs a wide range of duties including but not limited to the following:

  • Updates website content:
    • Newsletter and Resource Guide
    • Archive the previous month’s newsletter
  • Review resources periodically for broken links and keep it up-to-date
  • Monitor website for overall content updates


AA degree and/or equivalent experience.

Knowledge and Experience
• Strong communication abilities
• Familiar with web content management systems such as WordPress
• Excellent organization skills
• Strong attention to detail
• Excellent writing skills
• Excellent interpersonal skills
• Ability to work well in a teamwork
• Knowledge of NAMI Programs and services desirable
• Knowledge of HTML/CSS and XML, optional

Hours: 10 hr/week flexible time

Please send your resume with a cover letter to

Warm Line Volunteer

NAMI Santa Clara County Warm Line volunteers help individuals and families improve their lives and advance recovery by listening to their concerns and connecting them with essential resources and services. They extend empathy, understanding, respect and emotional support to everyone contacting the NAMI-SCC Warm Line. As a warm line volunteer, you will develop a deep understanding of the mental health landscape, mental illnesses, treatment options and recovery strategies. Volunteers will also experience the appreciation and gratitude expressed by the individuals, families and caregivers they serve.

We are currently in need of volunteers who can commit to a minimum of 4hr shift/week for 6 months. The volunteers are required to have “lived” experience and must have graduated from a NAMI education class. Note: This volunteer position may be considered for a paid employee position based on available openings.

Working Remotely

Currently, the Warm Line team is working from their homes and connecting with help seekers using computer-based phone service and emails. Volunteers are required to have proficiency with database and emails as well as access to high-speed internet. When our offices open to the public, volunteers will provide support to people who walk-in for support and resources.


  • Lived Experience as a family member or a peer (Required)
  • Graduate of Family-to-Family or Peer-to-Peer Class (Required)
  • Computer proficiency with database and emails (Required).
  • Ability to commit to at least 4hr-shift/week for 6 months (Required)
  • Be familiar with NAMI programs, basic knowledge of mental health conditions, treatments, resources in Santa Clara County
  • Able to offer compassionate support through active and reflective listening skills to understand the person’s needs and respond appropriately
  • Excellent communication skills (oral and written), particularly in listening and ability to convey a respectful, empathetic tone, over the phone or email communication.
  • Analytical ability with problem-solving skills and resourcefulness for assessing a help seeker’s needs and finding correct resources in a timely manner.
  • Basic knowledge of mental illnesses, treatments, recovery, and mental health care systems with an interest in learning more.
  • Ability to conduct basic internet research quickly while simultaneously managing a phone conversation
  • Be willing to take feedback and direction from a Supervisor and work collaboratively with Warm line team.
  • Demonstrated reliability, professionalism, and punctuality.
  • Commitment to upholding the mission, vision, and values of NAMI-Santa Clara County
  • This position is NOT suitable for therapists, students or counselors.

Duties and responsibilities:

The Warm Line volunteer’s responsibilities will include but are not limited to the following:

  • Answering incoming calls, emails and responding to voicemails. When the office opens to the public, greeting walk-ins and providing compassionate support in a calm and patient manner.
  • Use active listening skills to understand the person’s needs and respond appropriately
  • Keep detailed documentation on the database
  • May have to respond to crisis and high-risk calls.
  • Attend and participate in regular Warm Line staff meetings and training.
  • Respect and compassion for people affected by mental health conditions with desire to help.
  • Ability to manage emotionally stressful situations with positive spirit and open-mindedness.
  • Passion to learn about mental health conditions, resources, and behavioral health system.
  • Willingness to take initiative to seek help when needed, and ability to accept and implement constructive feedback.
  • Maturity and patience to communication effectively with people from diverse backgrounds and experiences while demonstrating empathy to facilitate respectful dialogue with callers experiencing emotional distress or active psychosis.
  • Debrief challenging calls and other situations as needed, and inform supervisor
  • Adhere to and support the implementation of all policies and procedures, including confidentiality agreements
  • Understanding of and commitment to confidentiality of people who contact the Warm Line
  • Once office is reopened, you will need to follow COVID precautions and maintain the cleanliness of the shared desk space.

Hours: 4 Hours/ week

How to apply

Please send your resume with a cover letter to