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New from NAMI National!

Navigating a Mental Health Crisis: A NAMI resource Guide for those experiencing a mental health emergency. This extremely useful guide has tips on how to help yourself or a loved one during a mental health crisis, such as:

  • Warning signs of a mental health emergency
  • What to do in a mental health crisis
  • What to expect from mental health treatment
  • Other types of crises (family member missing or arrested)
  • Preparing for a crisis: crisis planning and portable treatment record (such as the AB1424)

Local Emergency Numbers (open 24 hours/7 days)

Police EMERGENCY: Call 911 and request a CIT* Police Officer to come to the scene/address

Police Non-Emergency: Call 311 (San Jose Only) or other city’s non-emergency police department number and request a CIT* Police Officer to do a “welfare check

*Crisis Intervention Team (CIT) Police Officers are trained to recognize and understand the seriousness and sensitivity of the mentally ill during a crisis situation.

Santa Clara County SUICIDE and CRISIS Services:
1-855-278-4204 (24×7 Toll Free Hotline)

Valley Medical Center Emergency Psychiatric Services (EPS)
820 Enborg Court, San Jose, 95128

Poison Control 800-222-1222

Local Non-Emergency Crisis Assistance

* Indicates 24 hour line

NAMI Santa Clara County Warmline Help Desk 408-453-0400, option 1
(M-F 10:00 am to 6:00 pm) 1150 S. Bascom Ave., Suite 24, San Jose, CA 95128
Peer-based mental health support, education and referrals, for people with mental illness and their loved ones.

Santa Clara County Mental Health Services Call Center 800-704-0900
For assistance in accessing County mental health services (children and adults), and for referrals to community services

Uplift Child/Adolescent Mobile Crisis Program* 408-379-9085 After hours/weekends: 1-877-412-7474

Santa Clara County Child Abuse Hotline*

San Jose: 408-299-2071
Palo Alto: 650-493-1186
Gilroy/Morgan Hill Area: 408-683-0601

Bill Wilson Center Youth Crisis Line (ages 7-24)* 888-247-7717

Teen Hotline* 650-579-0353

San Mateo County Parent Support Line 888-220-7575 or 650-567-5437

Bill Wilson Center General Family Crisis Line (Depression, Anxiety, Grief, Loneliness, Parental Stress)

Crisis Text Line[text NAMI to 741741] Free 24/7 emotional and crisis support from the NAMI National Help Desk for people dealing with a mental health issue. Text 741741 anywhere in the US to talk to a trained NAMI National support person.

Other Local Crisis Support

* Indicates 24 hour line

Center for Living with Dying-Bill Wilson Center (Grief and Loss Support for children, adolescents, and adults) 408-243-0222

Kara (Grief Support for children, teens, families and adults in Palo Alto) 650-321-5272

Runaway for Support 1-800-621-4000

Rape Crisis Hotline* 408-287-3000

If your loved one is missing, information and suggestions for finding them can be found on the Locating Missing Persons page.

Community Solutions Hotline (sexual assault and domestic violence)* 408-683-4118

Planned Parenthood (Birth Control, Pregnancy, Women’s Health)* 408-287-7526

Anti-Hate Hotline (Discrimination and Hate Line) 408-279-0111

Victim Witness Assistance* 408-295-2656

Santa Clara County Jail Mental Health Information

If your loved one is arrested and/or held at the Santa Clara County Jail, useful contacts, information and resources are available on our Family Member Arrested page.

Local Substance Abuse Assistance

* Indicates 24 hour line

Al-Anon/Alateen Family Groups (for families & friends of alcoholics)* 408-379-1051

AA – Alcoholics Anonymous* 408-374-8511

NA – Narcotics Anonymous* 408-998-4200

Santa Clara County GATEWAY Alcohol and Drug Screening, Information and Referral (Medi-Cal or no insurance) 800-488-9919

Santa Clara County Youth (under age 21) Alcohol and Substance Abuse Services (Medi-Cal or no insurance) 408-272-6518

National Crisis Numbers

* Indicates 24 hour line

National Suicide Prevention Line Lifeline (24/7)* 800-273-TALK or 800-SUICIDE

Girls and Boys Town Hotline 800-448-3000

Institute on Aging Friendship Line (for persons over 60, or adults with disabilities) 800-971-0016

Alcohol Hotline 800-331-2900

Al-Anon for Families of Alcoholics 800-821-4357

Alcohol Treatment Referral Hotline 800-252-6465

National Council on Alcoholism and Drug Dependence Hotline 800-622-2255

National Help Line for Substance Abuse 800-262-2463

National Help Institute on Drug Abuse Hotline 800-662-4257

Cocaine Anonymous 800-347-8998

National Domestic Violence Hotline 800-799-7233

National US Child Abuse Hotline 800-422-4453