life buoy help Crisis/Emergency Support Hands Heart

If you are experiencing a MENTAL HEALTH EMERGENCY or are in an immediate danger to self or others, CALL 9-1-1 and ASK for a CIT officer (Crisis Intervention Team)

Santa Clara County Suicide & Crisis Hotline


National Suicide Prevention Helpline


Crisis Text Line

Text RENEW to 741741 

Navigating Mental Health Emergency Resource Guide

Download the Guide

When mental illness is present, the potential for crisis is never far from mind. Crisis episodes related to mental illness can feel incredibly overwhelming. There’s the initial shock, followed by a flood of questions—the most prominent of which is: “What can we do?” Download this resource guide to learn how to navigate the mental health systems and find help. It has information on

  • Warning signs of a mental health emergency
  • What to do in a mental health crisis
  • What to expect from mental health treatment
  • Other types of crises (family member missing or arrested)
  • Preparing for a crisis: crisis planning and portable treatment record (such as the AB1424)

Police EMERGENCY: Call 911 and request a CIT* Police Officer to come to the scene/address

Police Non-Emergency: Call 311 (San Jose Only) or other city’s non-emergency police department number and request a CIT* Police Officer to do a “welfare check

*Crisis Intervention Team (CIT) Police Officers are trained to recognize and understand the seriousness and sensitivity of the mentally ill during a crisis situation.

Santa Clara County Suicide and Crises Services:
1-855-278-4204 (24×7 Toll Free Hotline)

Valley Medical Center Emergency Psychiatric Services (EPS)
820 Enborg Court, San Jose, 95128

Poison Control 800-222-1222

* Indicates 24 hour line

NAMI Santa Clara County Warmline Help Desk 408-453-0400, option 1
(M-F 10:00 am to 6:00 pm) 1150 S. Bascom Ave., Suite 24, San Jose, CA 95128
Peer-based mental health support, education and referrals, for people with mental illness and their loved ones.

Santa Clara County Mental Health Services Call Center 800-704-0900
For assistance in accessing County mental health services (children and adults), and for referrals to community services

Uplift Child/Adolescent Mobile Crisis Program* 408-379-9085 After hours/weekends: 1-877-412-7474

Santa Clara County Child Abuse Hotline*

San Jose: 408-299-2071
Palo Alto: 650-493-1186
Gilroy/Morgan Hill Area: 408-683-0601

Bill Wilson Center Youth Crisis Line (ages 7-24)* 888-247-7717

Teen Hotline* 650-579-0353

San Mateo County Parent Support Line 888-220-7575 or 650-567-5437

Bill Wilson Center General Family Crisis Line (Depression, Anxiety, Grief, Loneliness, Parental Stress)

Crisis Text Line[text NAMI to 741741] Free 24/7 emotional and crisis support from the NAMI National Help Desk for people dealing with a mental health issue. Text 741741 anywhere in the US to talk to a trained NAMI National support person.

* Indicates 24 hour line

Center for Living with Dying-Bill Wilson Center (Grief and Loss Support for children, adolescents, and adults) 408-243-0222
Kara (Grief Support for children, teens, families and adults in Palo Alto) 650-321-5272

Runaway for Support 1-800-621-4000

Rape Crisis Hotline* 408-287-3000

If your loved one is missing, information and suggestions for finding them can be found on the Locating Missing Persons page.

Community Solutions Hotline (sexual assault and domestic violence)* 408-683-4118

Planned Parenthood (Birth Control, Pregnancy, Women’s Health)* 408-287-7526

Anti-Hate Hotline (Discrimination and Hate Line) 408-279-0111

Victim Witness Assistance* 408-295-2656

If your loved one is arrested and/or held at the Santa Clara County Jail, useful contacts, information and resources are available on our Family Member Arrested page.

* Indicates 24 hour line

Al-Anon/Alateen Family Groups (for families & friends of alcoholics)* 408-379-1051

AA – Alcoholics Anonymous* 408-374-8511

NA – Narcotics Anonymous* 408-998-4200

Santa Clara County GATEWAY Alcohol and Drug Screening, Information and Referral (Medi-Cal or no insurance) 800-488-9919

Santa Clara County Youth (under age 21) Alcohol and Substance Abuse Services (Medi-Cal or no insurance) 408-272-6518

* Indicates 24 hour line

National Suicide Prevention Line Lifeline (24/7)* 800-273-TALK or 800-SUICIDE

Girls and Boys Town Hotline 800-448-3000

Institute on Aging Friendship Line (for persons over 60, or adults with disabilities) 800-971-0016

Alcohol Hotline 800-331-2900

Al-Anon for Families of Alcoholics 800-821-4357

Alcohol Treatment Referral Hotline 800-252-6465

National Council on Alcoholism and Drug Dependence Hotline 800-622-2255

National Help Line for Substance Abuse 800-262-2463

National Help Institute on Drug Abuse Hotline 800-662-4257

Cocaine Anonymous 800-347-8998

National Domestic Violence Hotline 800-799-7233

National US Child Abuse Hotline 800-422-4453