Youth Program Administrator, Mental Health, NAMI Santa Clara County

Youth Program Administrator Job Description:

Job Description

The YOUTH PROGRAMS ADMINISTRATOR provides administrative and logistical support for NAMI-SCC Youth Programs, including Ending the Silence, Walk In My Shoes, and NAMI On Campus, with a primary focus on outreach, developing school and community partnerships, coordinating presentations, and supporting the growth of Youth Programs. This position also supports scheduling, data management, outreach activities, and day-to-day program operations under the direction of the Education Manager while collaborating with the Executive Director as needed.

Youth Programs Descriptions

  • Ending the Silence

NAMI Ending the Silence (ETS) is a 50-minute mental health awareness program for high/middle school age youth. Teens learn how to recognize the early warning signs of mental illness and what to do if they or someone they know is exhibiting these signs. During the presentation, a young adult living with mental illness and a family member tell their stories about mental health challenges, including what hurt and what helped.

  • NAMI On Campus Club (College) & (High School)

Student-led clubs that raise mental health awareness and reduce stigma on campus through peer-led activities and education. The Club is open to all students – those with mental health conditions, those with family members with a condition, or students who are interested in the field or in advocacy.

  • Walk In My Shoes

A youth mental health education program that engages participants in open conversations about mental health, including signs and symptoms, early warning signs, available resources, and reducing stigma through creative activities.

Primary Duties and Responsibilities

Provides outreach, administrative, and operational support for NAMI-SCC Youth Programs, including Ending the Silence, Walk In My Shoes, and NAMI On Campus. Responsibilities include, but are not limited to:

 Outreach & Community Engagement 
    • Conduct outreach to schools, school districts, and community organizations to increase awareness and participation in NAMI Youth Programs. Develop and maintain positive relationships with school staff, district personnel, and community partners.
    • Respond to inquiries from schools and organizations interested in Youth Programs and presentations.
    • Coordinate follow-up communications with prospective and existing school partners.
    • Prepare and distribute outreach materials and promotional information.
    • Promote Youth Programs through email communications, newsletters, social media, website updates, and other outreach activities as directed.
    • Assist schools interested in establishing a NAMI On Campus High School Club.
    • Schedule outreach meetings and support community engagement efforts.
Program Coordination & Support
    • Coordinate youth presentation logistics with presenters and host sites.
    • Schedule presentations and confirm presenter availability.
    • Reserve presentation equipment and prepare program materials.
    • Coordinate communications with schools, presenters, the National Office, and NAMI California as directed.
    • Support the implementation and ongoing coordination of Ending the Silence, Walk In My Shoes, and NAMI On Campus.
    • Maintain and update program materials, ensuring information remains current and accurate.
Administrative & Data Management
    • Maintain school, district, and community partner databases.
    • Maintain presenter records and program files.
    • Enter and maintain program data and spreadsheets.
    • Track presentation attendance and evaluation data.
    • Compile evaluation results and prepare reports.
    • Assist with grant reporting and data collection.
    • Maintain active and inactive NAMI On Campus records.
    • Support day-to-day administrative operations of the Youth Programs.

Qualifications

Education

    • AA Associate degree (AA) or equivalent combination of education and relevant work experience required.
    • Experience providing administrative support, program coordination, or office management preferred.
    • Completion of a NAMI Education Program (Family-to-Family, Peer-to-Peer, Ending The Silence, or Provider Education) preferred, or willingness to complete a NAMI Education Program within the first six months of employment.

Computer Skills

    • Proficiency in the use of computers and standard office software, including: 
    • Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
    • Email and calendar applications Internet and web-based applications
    • Data entry and database management Virtual meeting platforms (e.g., Microsoft Teams or Zoom)
    • Cloud-based file storage and collaboration tools (e.g., OneDrive or SharePoint)

Personal characteristics

The Youth Programs Administrator should demonstrate the following qualities:

    • Builds Relationships: Establish and maintain positive, professional working relationships with staff, volunteers, schools, community partners, and the public.
    • Communicates Effectively: Communicate clearly, respectfully, and professionally in person, by phone, and in writing.
    • Organization: Maintain organized records, schedules, and program materials while effectively managing multiple tasks and priorities.
    • Attention to Detail: Ensure accuracy and completeness in data entry, reports, correspondence, and program documentation.
    • Time Management: Prioritize assignments, meet deadlines, and manage workload efficiently in a fast-paced environment.
    • Customer Service: Provide courteous, responsive, and professional assistance to presenters, volunteers, schools, and community partners.
    • Teamwork: Work collaboratively with staff and volunteers while contributing to a positive and supportive work environment.
    • Problem Solving: Identify routine issues, gather relevant information, and recommend practical solutions or seek guidance when appropriate.
    • Dependability: Demonstrate reliability, accountability, and consistent follow-through on assigned responsibilities.
    • Flexibility: Adapt to changing priorities, schedules, and program needs while maintaining a positive attitude.
    • Initiative: Take appropriate initiative to complete assigned tasks, improve efficiency, and support the success of youth programs.

Job Details:

    • Up to 20 hours per week in the office
    • $25.00 per hour

To Apply:

Send your resume by email to office@namisantaclara.org 

or by mail to the following address:

NAMI-Santa Clara County
1150 S. Bascom Ave. Suite 24,
San Jose, CA 95128.