Youth Program Administrator, Mental Health, NAMI Santa Clara County

Youth Program Administrator Job Description:

Job Purpose

Youth Program Adinistrator oversees the administration/coordination of all aspects of the ETS (Ending the Silence), Walk In My Shoes & NAMI On Campus. Including planning, organizing, staffing, supervising, outreach, leading and coordinating program activities. This position reports to the Education Manager & works with the Executive Director on a regular basis.

Primary Duties and Responsibilities

Responsible for the daily operations of NAMI programs, such as “Ending the Silence”, “Walk In My Shoes”, “NAMI On Campus” etc. The Youth Program Admin performs a wide range of duties including but not limited to the following:

  • Ending the Silence

NAMI Ending the Silence (ETS) is a 50-minute mental health awareness program for high/middle school age youth. Teens learn how to recognize the early warning signs of mental illness and what to do if they or someone they know is exhibiting these signs. During the presentation, a young adult living with mental illness and a family member tell their stories about mental health challenges, including what hurt and what helped.

  • NAMI On Campus High School (NCHS)

Student-led clubs that raise mental health awareness and reduce stigma on campus through peer-led activities and education. The Club is open to all students – those with mental health conditions, those with family members with a condition, or students who are interested in the field or in advocacy. It is not a support or therapy group.

  • Walk In My Shoes

Youth program designed to engage participants in open conversations about mental health topics including symptoms, early warning signs and resources for help and destigmatizing discussions around mental illness while creating art.

Plan & Organize the Programs

  • Planning, organizing and overseeing the operation of program
  • Interview and qualify all potential presenters
  • Coordinate and organize trainings for program leaders
  • Train, supervise and evaluate all employees presenting “Ending The Silence”, “Walk In My Shoes” & “NAMI On Campus”
  • Schedule presentations
  • Confirm presenter availability
  • Supervise the quality of the presentations
  • Manage program staff
  • Outreach and make contact with organizations interested in a presentation
  • Schedule any needed equipment for presentations
  • Communicate with the national office, NSOs, NAs, and/or external community partners
  • Track and report data for programs
  • Represent NAMI-SCC in our community by attending community meetings and promote working relationships with other agencies
  • Disseminate presentation evaluations
  • Provide timely and accurate records and reports for the monthly board meetings
  • Collaborate with NAMI CA about “NAMI On Campus”
  • Support county schools that are interested in starting a NAMI On Campus High School Club


Develop and implement outreach strategies

  • Create and execute strategic outreach plans to increase awareness and participation in NAMI-SCC ETS program among schools, school districts, community organizations, and relevant stakeholders.
  • Develop relationships with community organizations, local agencies, corporations and stakeholders.
  • Utilize various communication channels including social media, e-mail newsletters, and website updates to disseminate program

Established partnerships and collaborations

  • Build and maintain partnerships with schools, school districts, educational agencies, counseling centers, parent organizations, and other community stakeholders to promote program adoption and implementation.

Coordinate presentations and workshops

  • Organize and conduct presentations, workshops, and informational sessions for educators , school administrators, parents, and community groups to introduce and explain the benefits of early intervention programs

Control the programs

  • Develop a yearly program calendar for “Ending the Silence”, “Walk In My Shoes”.
  • Identify and update list of contacts. Keep a track of the activities and create reports.
  • Collect and maintain presenter information for NAMI’s records
  • Maintain current and up-to-date program materials (hard and electronic)
  • Review extra handouts for dated material
  • Ensure program activities align with agency policies and procedures
  • Report evaluation findings to the Program Manager and recommend changes to enhance the program, as appropriate
  • Maintain current and up-to-date records of active/non active NCHS clubs
  • Qualifications


  • AA or equivalent work experience
  • Completion of a NAMI education program (Family to Family, Peer to Peer, BASICS or Provider Education)

Knowledge, skills and abilities

  • Strong communication and organizational skills
  • Ability to multi-task in a face-paced environment
  • Knowledge of client groups and/or issues related to the program area

Proficiency in the use of computers for:

  • Microsoft Office 2010
  • E-mail
  • Internet

Personal characteristics

The Youth Program Admin should demonstrate competence in some or all of the following:

  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the program.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions, which are timely, and in the best interests of the organization.
  • Solve Problems: Assess problem situations to identify causes, gathe and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Job Details:

  • Up to 20 hours per week in the office
  • $24.00 per hour

To Apply:

Send your resume by email to or by mail to the following address:

NAMI-Santa Clara County

1150 S. Bascom Ave. Suite 24,

San Jose, CA 95128.